FAQ's ( Frequently Asked Questions)

Subscription Related FAQ'S

We take your feedback after every session. At any point you can ask for a change of therapist and we connect you to a new one within 24 hours.

You can send a reschedule request directly to the counsellor from the chat option by logging into your dashboard using a registered email address. If this doesn’t work, you get in touch with the help desk via call or chat.

  • If you miss a session without a 12 hours' prior notice, we will charge you for that session. Please note that our therapist earnsearns by the hour and this fee is used to compensate them for the time that they could have utilized for another session.

Yes, you can chat with your therapist by logging in to your dashboard through registered email. The therapist will respond 2-3 times a day.


Talk therapy Related FAQ's

Psychotherapy is a collaborative treatment based on the relationship between an individual and a psychologist. Grounded in dialogue, it provides a supportive environment that allows you to talk openly with someone who’s objective, neutral, and nonjudgmental. You and your psychologist will work together to identify and change the thought and behavior patterns that are keeping you from feeling your best.

By the time you’re done, you will not only have solved the problem that brought you in, but you will have learned new skills so you can better cope with whatever challenges arise in the future.

A psychologist can help you work through such problems. Through psychotherapy, psychologists help people of all ages live happier, healthier, and more productive lives.

In psychotherapy, psychologists apply scientifically validated procedures to help people develop healthier, more effective habits. There are several approaches to psychotherapy—including cognitive-behavioral, interpersonal, and other kinds of talk therapy—that help individuals work through their problems.

Read more on https://www.apa.org/topics/understanding-psychotherapy

The length of treatment for psychological problems will necessarily vary from one individual to another. Essentially, the treatment (type and duration) should always be matched appropriately to the nature and severity of the person's presenting difficulties. Acute difficulties usually require fewer treatment sessions than do chronic conditions. Moreover, the length of treatment also varies with the type of treatment provided; cognitive-behavioral treatments, which focus on a specific problem, are generally briefer than are psychotherapies with a broader focus.

It is important to consider the following when determining the length of treatment:

  • Therapy successfully ends when the patient has accomplished the goals mutually agreed upon with the therapist.
  • Discussion of treatment length should be part of your conversation with the therapist.
  • Treatment length is often tentative and revisited throughout the course of treatment.
  • It is common for therapists to conduct assessment or evaluation sessions before suggesting a treatment plan or to request a trial length of treatment at which time the needs for treatment will be reassessed. In some cases, additional, sequential treatment goals are then negotiated.
  • Research has generally found a positive relationship between treatment length and clinical outcomes such that more individuals will show significant change or recovery with increasing treatment length. It is therefore important that you have a sufficient amount of treatment and reasonable expectations for treatment length before deciding treatment is not working.

Read more on https://www.apa.org/ptsd-guideline/patients-and-families/length-treatment

A session is 50-55 minutes long, whereas in packages that are currently available on our website is equipped with differnet timings. You can check here - Pricing.

The sessions are end-to-end encrypted and extremely secure. Whatever you discuss in your session is only between you and your therapist.

Plans Related FAQ's

It is recommended to go for at least 3 sessions in total. However, 1 session can also help you discover your problems. As per the plan, your therapist will recommend to you how many sessions or plans you may require after one session. 

You can always purchase any plan as per your wish as the plans have no expiration date and can be used anytime soon.

Absolutely and undoubtfully YES! We provide all the help that you need. Be it personalized help or manually. We are expert in Trauma, Family relationship problems or any other issue.

Safety/Tech Related FAQ'S

While booking an appointment, you will need to enter your name, email, phone number to get notifications/reminders about your sessions.

While filling the name, insert any nickname and then continue booking. You'll be addressed according to your nickname.

You have to login to access your dashboard through registered email and then join your session. We will email you the details and steps after you've purchased/opted-in for our services. If you are unable to understand it even after the guided steps/procedure, then immediately contact us in our chat support or you can mail us or call us.

  • If you face any kind of issue with connecting to our psychologist/ therapy session then do the following steps -

    1. Check if you have an unstable Internet Connection.

    2. Check if you have the latest version of the browser installed. Chrome is highly recommended.

    3. Smartphones: Please use the latest version of the Instahelp app from the Google Play Store or Apple App Store.

    4. Networks: Some Wi-Fi connections may limit audio/video calls (e.g. public networks or Internet connections in hotels). Try disabling your wireless connection and switching to your mobile data connection.

    5. VPN connection: If you use a VPN connection, e.g. for professional reasons, please deactivate it.

    6. Ask your psychologist via chat message to try calling again.

    7. Restart your used device (computer, tablet, or smartphone).

  • Please make sure you have a stable connection, the latest version of the browser installed, Free The Hook connecting server is not blocked by any third-party application, Check if the website is not blocked by a firewall. 

    if the issue persists then kindly contact us at [email protected]

Other Related FAQ's

We have all the best online psychologists to help and to talk to you about your issues. We care about you so we only hire the best for you. Every one of them are experienced and finely qualified. 

Some people seek psychotherapy because they have felt depressed, anxious, or angry for a long time. Others may want help for a chronic illness that is interfering with their emotional or physical well-being. Still, others may have short-term problems they need help navigating. They may be going through a divorce, facing an empty nest, feeling overwhelmed by a new job, or grieving a family member’s death, for example.

Signs that you could benefit from therapy include:

  • You feel an overwhelming, prolonged sense of helplessness and sadness
  • Your problems don’t seem to get better despite your efforts and help from family and friends
  • You find it difficult to concentrate on work assignments or to carry out other everyday activities
  • You worry excessively, expect the worst, or are constantly on edge
  • Your actions, such as drinking too much alcohol, using drugs, or being aggressive, are harming you or others

Read more on https://www.apa.org/topics/understanding-psychotherapy

Free The Hook is a niche-based Mental Health Assistance Website however it is not limited when it comes to psychological help. It is not just therapy but to make you understand what is psychology and how it affects us. We are super approachable and want you to have the options you need. Our motto is an ambiance where everybody can feel safe with their thoughts and emotions. Aspired to help people with mental illness through our psychology counselors, psychotherapists, Mentors, Emotional talk support, Blogs, and articles.

Disclaimer :
We are not a medical service or suicide prevention helpline. If you are feeling suicidal, we would suggest you immediately call up a suicide prevention helpline or seek medical help.

Email us – [email protected]